Return & Refund Policy
We offer a 3-day return window from the date of delivery. Requests made after 3 days will not be accepted.
Eligibility for Returns
To qualify for a return:
- The product must be unused and in its original condition.
- The product must be returned in its original packaging (otherwise, additional charges may apply).
Return Shipping Charges
- ₹90 for orders below ₹2000
- ₹180 for orders above ₹2000
Partial COD Orders
For partial COD orders, the advance amount is non-refundable if the customer refuses delivery.
Exchange Policy
- Exchange requests (size/variant/product) are allowed with a shipping fee of ₹135.
- If you receive an incorrect product, report it within 48 hours with images and packing slip.
Non-Returnable Items
- Customized or personalized products
- Damaged products (eligible for exchange only, not return)
Refund Policy
Damaged or Missing Items
- Refunds are not applicable for damaged or missing items.
- Only exchange (if applicable) will be provided.
- Issues must be reported within 48 hours of delivery with clear photos.
- A 360° unboxing video is mandatory for claims.
Refund Process
- Returns are received within 5–7 business days
- Inspection takes 2–3 business days
- Approved refunds are processed within 5–7 business days
Refund Method
- Prepaid orders → refunded to original payment method
- COD orders → refunded via UPI (details will be collected)
Note: Original shipping charges are non-refundable.
How to Request a Return or Exchange
Contact us with your order details:
- 📞 Phone: +91 9082476253 (Mon–Sat, 11 AM – 7 PM)
- 📧 Email: support@vidhatajewels.com
Pickup Process
- Pickup arranged within 48 working hours
- Replacement will be delivered within 5-7 business days.
Important Guidelines
- Pack items securely to avoid damage during transit
- Do not accept tampered or unsealed packages
- Claims without proper evidence may be rejected
- Final decision rests with the brand
Processing Timeline
Please allow 12–15 business days for the complete return/refund process.